Play Responsibly with hbji

Our Commitment to Responsible Gaming

hbji was built with player wellbeing at its core. We believe that the best gaming experience is one that is sustainable, enjoyable, and firmly within the player's own control. From the moment you register, hbji provides you with a suite of tools specifically designed to help you manage your time and money on the platform.

Across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, and Barisal — our players come to hbji to enjoy cricket betting, live casino games, slots, and crash games as a leisure activity. We want every session to be a positive experience, which is why responsible gaming is not an afterthought at hbji — it is a foundational principle embedded across every part of the platform.

hbji actively monitors player behaviour and may proactively reach out if we identify patterns that suggest gambling is no longer recreational. We also cooperate fully with any player who contacts us seeking to reduce, pause, or permanently end their use of the platform.

21+ Age Policy

hbji is strictly an adults-only platform. All players must be 21 years of age or older to create an account, make a deposit, or participate in any game on hbji. This requirement applies uniformly to all players regardless of location within Bangladesh, the payment method used (bKash, Nagad, Rocket, Upay, or any other), or the game type chosen.

Age verification is conducted as part of the mandatory KYC process. Players are required to submit a government-issued photo ID (such as a Bangladeshi National Identity Card or passport) during account verification. Accounts where age cannot be confirmed will be suspended until verification is completed, and any deposits made during that period will be returned in full.

Why We Enforce the 21+ Rule

• To protect young people from the potential harms associated with gambling.
• To comply with responsible gaming best practices that align with international standards.
• To maintain a gaming environment where all participants have the maturity to understand the financial risks involved.

Deposit Limits

One of the most effective ways to keep your gambling within safe boundaries is to set a deposit limit before you start playing. hbji offers flexible deposit limit options that put you in control of your spending. Limits can be applied across three time frames and are enforced automatically by the platform the moment they are set.

Available Limit Types

Players may request the following deposit limit types by contacting the hbji support team:

• Daily deposit limit — the maximum total amount you can deposit in any 24-hour period.
• Weekly deposit limit — the maximum total amount you can deposit across any rolling 7-day window.
• Monthly deposit limit — the maximum total amount you can deposit within any 30-day period.

Requests to increase an existing deposit limit will take 72 hours to come into effect — giving you time to reconsider. Requests to decrease a limit take effect immediately. hbji recommends reviewing your deposit limits regularly, particularly after a period of heavy play or any time your financial circumstances change.

Time-Out and Self-Exclusion

Sometimes the most responsible decision a player can make is to step away from gambling entirely, whether for a short break or for the long term. hbji offers both a time-out feature and a formal self-exclusion programme to support this.

Time-Out Feature

A time-out is a short-term voluntary break from the platform. Players may request a time-out of 24 hours, 7 days, or 30 days. During a time-out, your account is suspended — you cannot log in, place bets, or make deposits. All pending withdrawals will continue to be processed normally. A time-out is ideal for players who feel they need a brief reset without committing to a full self-exclusion.

Self-Exclusion Programme

Self-exclusion is a formal, longer-term commitment to stop gambling on hbji. Players may request self-exclusion periods of 30 days, 90 days, 180 days, or a permanent exclusion. To initiate self-exclusion, contact the hbji support team via email at [email protected] and state the duration you wish to apply. Your account will be suspended within 24 hours of your request being received and confirmed.

During a self-exclusion period, hbji will take reasonable steps to identify and close any duplicate accounts opened in violation of the exclusion. Players who are self-excluded should not attempt to open new accounts. If a self-excluded player is found to have opened a new account, any winnings generated from that account may be forfeited and the account will be immediately closed.

Recognising Problem Gambling

Gambling becomes a problem when it is no longer enjoyable and starts to negatively affect your life, finances, or relationships. Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly encourage you to use hbji's responsible gaming tools or reach out to our support team.

• 1Do you spend more time or money gambling than you originally intended?
• 2Do you gamble to escape worry, stress, or problems in daily life?
• 3Have you ever borrowed money or sold belongings to fund gambling?
• 4Do you feel restless or irritable when trying to cut back or stop gambling?
• 5Do you find yourself chasing losses — betting more to try to recover money you have lost?
• 6Have family members or friends expressed concern about your gambling?

Answering yes to any of these questions does not mean you have a serious problem — but it is a signal worth paying attention to. Please contact our support team at [email protected] or use the self-exclusion or time-out tool without hesitation.

Tips for Safe and Enjoyable Play

The following habits help keep gambling a positive leisure activity rather than a source of stress:

• Set a budget before you start and treat it as the cost of entertainment — not as an investment or income source.
• Never chase losses. If you reach your budget for the session, stop playing and return another day.
• Keep gambling separate from your financial obligations — rent, food, bills, and family needs always come first.
• Take regular breaks during play. Continuous sessions reduce decision-making quality and increase risk.
• Balance gambling with other hobbies and social activities — watch cricket, spend time with family, or enjoy Eid and festive occasions fully.
• Never gamble under the influence of alcohol, medication, or while in an emotional state — these impair judgement significantly.

Protecting Minors

hbji is an adults-only platform and takes the protection of minors extremely seriously. If you share a device with younger family members or children, it is your responsibility as the account holder to ensure they cannot access your hbji account.

We strongly recommend the following steps to keep minors safe from accessing gambling content on any shared device:

Recommended Steps

• Always log out of your hbji account when not in use, particularly on shared or family devices.
• Use a strong, unique password that children or younger siblings cannot guess. Enable any screen lock or PIN protection available on your device.
• Consider using parental control software on shared household devices to block gambling websites and apps.

Reality Checks

It is easy to lose track of time when you are engaged in a live casino game or a cricket betting session on hbji. Reality checks are periodic reminders that help you stay aware of how long you have been playing and how much you have wagered. hbji recommends setting a personal time reminder on your phone before each session — for example, an alarm after 60 minutes — as a simple and effective way to pause and assess your session.

Additionally, always review your transaction history after each session — it is accessible at any time via your account dashboard. Seeing the actual numbers in black and white is one of the most grounding tools available to any player.